Record Details

BUILDING THE QUALITY CULTURE THROUGH THE DEPLOYMENT OF GUNG HO! LEADERSHIP

Ubaya Repository

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Relation http://repository.ubaya.ac.id/610/
 
Title BUILDING THE QUALITY CULTURE
THROUGH THE DEPLOYMENT OF GUNG HO! LEADERSHIP
 
Creator Rosiawan, Muhammad
Sari, Yenny
 
Subject H Social Sciences (General)
 
Description Two of the Eight Principles of Quality Management i.e. leadership and the involvement of people have provided the foundation for the implementation of Total Quality Management (TQM). Besides, in the shop floor, the cautions of high product defect have been dominated by the human factor besides machines and material. PT. United Waru Biscuit Manufacturing (PT. UBM) is a consumer good manufacturer certified by Hazard Analysis Critical Control Point (HACCP). The standard requires the commitment of all employees to guarantee the product quality and safety, in which leadership and the involvement of people aspects play important roles. For this purpose, PT. UBM decided to deploy Gung Ho! Leadership in order to maintain as well as enhance the quality awareness of the employees. The principles of Gung Ho i.e. (1) The spirit of the squirrel (2) The way of the beaver and (3) The gift of the goose, were being studied, understood and implemented. The implementation begun with the introduction of Gung Ho! concepts, then followed by training and implementation in the production floor. The targets for the Production Department were determined and the measurement of the determined targets was done afterwards. The difficulties during implementation were also recorded and considered for further follow-ups. The six-month-deployment resulted in the decrease of product defect rate from about 5% (initial condition) to less than 2%. Furthermore, the employees satisfaction evaluation shows that they were satisfied with Gung Ho! deployment. The relationships among colleagues become better, the communication flow more smoothly, information exchange becomes faster and the work pleasure and motivation are advanced
 
Date 2006-12
 
Type Conference or Workshop Item
PeerReviewed
 
Format application/pdf
application/pdf
application/pdf
 
Language en
en
en
 
Identifier /610/1/Rosiawan_Building%20The%20Quality_Abstract_2006.pdf
/610/2/Rosiawan_Building%20The%20Quality_2006.pdf
/610/3/Rosiawan_Building%20The%20Quality_References_2006.pdf
Rosiawan, Muhammad and Sari, Yenny (2006) BUILDING THE QUALITY CULTURE THROUGH THE DEPLOYMENT OF GUNG HO! LEADERSHIP. In: International Conference on Technology and Operations Management, 1-2 Desember 2006, SBMITB Bandung. (Unpublished)